Terms and Conditions

01Acceptance of Terms

FF Recharge (the “App”) and the website ffenterprise.in are operated by FF Enterprise (“FF Recharge”, “we”, “us”, “our”). By downloading, installing, registering on, or using the App, you (“User”, “you”) agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy and our Refund Policy, which together form a legally binding agreement.

If you do not agree with any part of these Terms, please do not use the App. Continued use of the App after any update means you accept the updated Terms.

02Eligibility

You may use the App only if you:

• are at least 18 years old and a resident of India;
• are legally capable of entering into a binding contract under the Indian Contract Act, 1872;
• register with a mobile number that belongs to you; and
• are not barred from using the App under any applicable law.

03Our Services

FF Recharge is a digital utility platform. Depending on availability, the App offers:

Recharge services

• Mobile Recharge (Prepaid): Jio, Airtel, Vi (Vodafone Idea) and BSNL.
• DTH Recharge: Airtel Digital TV, Dish TV, Sun Direct, Tata Play and Videocon d2h.

Digital wallet

An in-app wallet that you can top up through UPI, net banking, or debit / credit card via our payment gateway partner, and use for any service in the App.

Paid document & verification services

• RC Verification and RC PDF Download — vehicle registration details / printable RC for a vehicle number.
• DL PDF Download — printable driving licence for a licence number and date of birth.
• PAN Card Details — basic details linked to a PAN.
• Ration Card PDF — printable ration card for a ration card number.
• Bank Account Finder and Bank + UPI Finder — bank accounts / UPI IDs linked to a mobile number.

Each paid service has a fixed charge that is shown in the App before you confirm. Charges may be revised from time to time. Documents you generate successfully are kept in Saved Documents / History so you can download them again for free.

Other features

• Cashback on eligible recharges and a referral program.
• In-app live support chat with push-notification replies.

We may add, change, suspend or discontinue any service at any time, including when an operator or data partner stops supporting it.

04Account, OTP, MPIN & Security

• Registration: You register with your Indian mobile number, verified through a one-time password (OTP).
• MPIN: You must set a 4-digit MPIN, which is required to log in and to authorise transactions. Optionally you may unlock the App with your device’s fingerprint / face lock; this check happens on your device only.
• Sessions: For your safety, login sessions expire automatically after a fixed period (currently 30 days). When a session expires you are logged out and must log in again.
• Lockout: Repeated wrong MPIN attempts may temporarily lock your account.
• Your responsibility: You are responsible for all activity carried out through your account. Keep your phone, MPIN and OTPs private and tell us immediately if you suspect unauthorised use.
• One account per person: Creating multiple accounts is not allowed.

05Wallet & Payments

Adding money

Wallet top-ups are processed by a PCI-DSS compliant payment gateway partner through UPI, net banking or cards. We never receive or store your full card number, CVV, UPI PIN or banking password.

Wallet rules

• The wallet is a closed-loop balance that can be used only to pay for services inside the App.
• Wallet balance cannot be withdrawn as cash, transferred to a bank account, or transferred to another user.
• Wallet balance does not earn interest and does not expire while your account is active.
• We may hold or reverse credits that result from a technical error, fraud, or misuse.

Transaction records

Every top-up, debit, service charge, refund, cashback and reversal is recorded in your Transaction History inside the App.

06Mobile & DTH Recharges

Recharges are routed through an authorised recharge API partner to the operator. Most complete instantly, but some may take up to 24 hours.

• Success — the operator confirmed the recharge.
• Failed — the operator rejected it; the amount is refunded to your wallet automatically.
• Pending / Processing — awaiting the operator’s final response; the status updates automatically.

We act only as an intermediary. Plan benefits, validity, tariff changes, activation delays and network issues are the responsibility of the operator.

07Document & Verification Services

Information is fetched in real time from authorised third-party data partners and official sources and is provided “as is”. By using these services you agree that:

• the service charge is deducted from your wallet before the request is sent;
• if the request fails, or no record is found, the charge is refunded to your wallet automatically;
• once a valid result or document is delivered, the charge is non-refundable — you can re-download it free from your history;
• we do not guarantee that the data held by the source is accurate, complete or current;
• you will look up only your own records, or records of a person who has given you consent, and only for a lawful purpose;
• you will not use any result to harass, stalk, impersonate, defraud, discriminate against or harm anyone, or resell / publish it.

08Cashback & Referrals

• Cashback follows the operator / amount slabs shown in the App and is credited only after a recharge succeeds.
• If a recharge later fails or is reversed, the related cashback is reversed as well.
• Referral rewards follow the rules shown in the App at the time of referral.
• Fake accounts, self-referrals, circular referrals or any other abuse will lead to forfeiture of rewards and may lead to account termination.
• We may change or end cashback and referral programs at any time.

09Refunds

Full details are in our Refund Policy. In short:

• Failed recharges and failed / no-record lookups are refunded to your wallet automatically.
• Wallet top-ups debited from your bank but not credited are reconciled within 24–48 hours.
• Successful recharges and successfully delivered results are non-refundable.
• Refunds are credited to your FF Recharge wallet.

10Your Responsibilities & Prohibited Use

You agree to provide correct information, use the App lawfully, and use only payment methods you are authorised to use. You must not:

• use stolen, counterfeit or unauthorised payment instruments, or launder money through the App;
• decompile, reverse-engineer, scrape, or use bots / scripts against the App or our APIs;
• try to bypass rate limits, MPIN lockouts, session expiry or any other security control;
• probe, scan or test our systems for vulnerabilities without written permission;
• upload unlawful, obscene, abusive or infringing content in your profile or in support chat;
• impersonate any person or misrepresent your identity.

11Intellectual Property

The FF Recharge name, logo, design, graphics, text and software are owned by FF Enterprise or its licensors. You receive a limited, personal, non-exclusive, non-transferable and revocable licence to use the App. Operator names and logos belong to their respective owners and are used only to identify their services.

12Third-Party Services

Some services depend on partners such as telecom / DTH operators, recharge API providers, data partners, payment gateways and Google Firebase. Their availability and accuracy are outside our control, and their own terms and privacy policies may also apply.

13Disclaimer & Limitation of Liability

The App is provided on an “as is” and “as available” basis. To the extent permitted by law:

• we are not liable for operator issues, upstream data errors, payment-gateway or network failures, or device problems;
• we are not liable for indirect, incidental, special or consequential losses;
• our total liability for any claim is limited to the amount you paid us for the transaction in question.

14Indemnity

You agree to indemnify FF Enterprise against any claims, losses or penalties arising from your breach of these Terms, your misuse of the App or any lookup result, or your violation of any law or third-party right.

15Suspension & Termination

We may suspend or terminate your account, with or without notice, for fraud, suspicious activity, misuse of services, multiple accounts, legal requirements, or any breach of these Terms. Where termination is not due to a violation, we will make reasonable efforts to let you use your remaining wallet balance.

You may delete your account at any time — see Delete Account.

16Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or network outages, operator or bank downtime, government action, or cyber-attacks.

17Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above shows the latest version, and material changes will be notified in the App. Continued use after an update means you accept it.

18Governing Law & Disputes

These Terms are governed by the laws of India. Please contact support first — most issues are resolved quickly. Unresolved disputes are subject to the exclusive jurisdiction of the competent courts in India. If any provision is held invalid, the remaining provisions remain in force.

19Grievance Redressal

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints about the App, its content, your account, or the processing of your personal data may be sent to our Grievance Officer:

Please write with the subject line “Grievance” and include your registered mobile number, the transaction ID (if any), and a short description of the issue.

20Contact Us

Questions about these Terms? Reach us any time: